Shipping policy

# Shipping & Delivery Policy **Effective Date:** [Insert Date] **Last Updated:** [Insert Date] ## 1. Commitment to Service At **BlingArabia**, operated by **Tazah Global LLC**, we understand that timing and security are paramount when purchasing luxury accessories. We strive to deliver your order promptly while ensuring every piece arrives safely packaged and protected. This policy outlines our shipping procedures across the United Arab Emirates. ## 2. Order Processing Time Once you place an order, we initiate our quality control process immediately. * **Processing Window:** 1–2 Business Days. * **What Happens During Processing?** * Order Verification & Fraud Prevention. * Quality Inspection of Jewelry Items. * Secure Packaging (Tamper-proof sealing, anti-tarnish protection). * Handover to our Fulfillment Partners. *Note: Orders placed after 4:00 PM GST on Friday, Saturday, or Public Holidays will be processed on the next working business day.* ## 3. Shipping & Delivery Times We offer nationwide coverage across the UAE. Our estimated delivery windows begin once your order has been handed over to our courier partners. | Region | Estimated Delivery Time | | :--- | :--- | | **All Emirates** (Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, Umm Al Quwain) | **2–3 Business Days** | *Please note that "Business Days" exclude weekends (Friday/Saturday) and UAE Public Holidays.* ## 4. Shipping Methods & Partners To ensure reliability, BlingArabia utilizes a network of trusted local logistics partners (including major UAE courier providers). * **Service Level:** Standard Express Delivery. * **Real-Time Status:** You will receive email notifications at key stages of your journey (Order Confirmed → Dispatched → Out for Delivery → Delivered). ## 5. Order Tracking Transparency is key to our service. * **Notification:** Once your item is dispatched from our facility, a unique tracking number will be sent to your registered email address within **24 hours**. * **Access:** You can track your shipment directly via the link provided in the email or through the carrier’s official website. ## 6. Secure Packaging Guarantee Gold-plated jewelry requires special care. To maintain its luster and prevent damage during transit: * All items are placed in padded, protective pouches. * Boxes are sealed securely to prevent tampering. * Fragile components are cushioned to withstand transit vibrations. * Please inspect your package upon receipt. Do not accept a package if the seal is broken or the box is visibly damaged. ## 7. Delivery Attempts & Unsuccessful Deliveries Our courier partners are committed to getting your package to you, but successful delivery requires availability. * **Number of Attempts:** The courier will make **two (2)** delivery attempts to reach you. * **Holding Period:** If both attempts fail (e.g., no one is available to sign or receive the call), the package will be held at the nearest courier facility for **3 calendar days**. * **Customer Action:** During this holding period, you may contact us to arrange redelivery or pick up from the facility. * **Redelivery Fees:** If you request redelivery after the initial failed attempt (excluding address errors caused by the courier), a nominal handling fee may apply. ## 8. Returned Packages & Lost Shipments If a package remains unclaimed after the 3-day holding period, it will be returned to our warehouse in Sharjah. * **Returned Due to Customer Error:** If an address is incorrect or incomplete, or the customer refuses the delivery, return shipping costs incurred will be deducted from any refund issued. * **Lost in Transit:** If your tracking shows no movement for more than 7 business days, please contact us immediately. We will investigate with the carrier and issue a replacement or refund depending on the findings. ## 9. Free Shipping Offer We want to reward our valued customers. Enjoy **Free Shipping** on all orders totaling **AED 150 or more**. * Standard shipping charges apply to orders below AED 150. * This offer applies to mainland UAE addresses. P.O. Box deliveries are subject to courier verification. ## 10. Delays & Exceptions While we aim for the 2–3 business day timeline, certain factors outside our control may cause delays. These include: * **Peak Seasons:** Major shopping festivals (White Friday, Ramadan, Eid al-Fitr/Eid al-Adha). * **Remote Locations:** Certain residential compounds or remote areas in outer regions may experience additional transit time. * **Force Majeure:** Natural disasters, strikes, or government-imposed lockdowns. * **Customs/Administrative:** Though rare for domestic shipments, regulatory checks can occasionally delay parcels. In such cases, we will notify you via SMS or email regarding the updated expected delivery date. ## 11. Contact Us for Shipping Issues Have a question about your shipment? Need to change your address? * **Email:** blingarabia@gmail.com * **Phone:** 03078399846 * **Hours:** Saturday – Thursday, 9:00 AM – 6:00 PM GST *Please allow 24 hours for email responses during peak periods.*